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Shipping & Returns

RETURN POLICY

We provide commercial & home scenting solutions, fragrances, and essential oils. In order to provide you with high quality products at reasonable costs we ask for no returns within 10 working days of purchase.

New, unused scent Atomizers can be returned within 14 days for a full refund.

All returns are subject to a 25% restocking fee. Used fragrance Atomizers must be returned within 10 working days of delivery for store credit minus restocking fees.

Undamaged used scent machines will be issued store credit applied directly to your Atarconcepts.com account.

We will not accept the return of user damaged products.

We also do not accept returns of opened fragrance and essential oils or damaged Atomizers from wear and tear. All Fragrance & essential oil sales are final.

If you would like to sample any of our scents, Visit our samples collection.

Clearance and discounted items are not eligible for returns.

 

REFUND POLICY

All refunds are processed within 5-10 business days after your return has been authorized through our Returns Center and received at our warehouse.

Undamaged used scent machines will be issued store credit applied directly to your Atarconcepts.com account.

If you receive a product that was damaged during shipping, Kindly contact us.

All orders are processed & shipped same day to ensure fast and accurate delivery, all orders are processed, handled & shipped out of our distribution center in North California – USA.

Orders placed before 1 pm PT will go out same day. Any orders placed after 13:00 will go out next business day. Orders may take 1-5 business days to deliver depending on your location.